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Q & A

What is PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS?

It's a unique program that rewards you for using your PrimeTrust Financial Federal Credit Union Visa® Debit Card.

How do I earn points?

You earn one point for every five U.S. dollars ($5) in eligible net purchases made on your PrimeTrust Financial Federal Credit Union Visa® Debit Card. We keep track of all the points you've earned and provide you with a quarterly PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS statement.

How do I earn bonus points?

Visit the Earning Points page for additional bonus point opportunities that may be available to you.

When can I redeem points?

You can redeem points any time and can redeem as few as 750 points.  With Points Purchase you can buy points to redeem for items above your available points balance. Why wait? Redeem today!

How do I redeem for travel?

Redeeming your points for travel is easy. Simply go to the Travel Resource Center to book online or speak with our travel agency.  Or call our PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS Service Center toll-free at 1-877-943-RWDS (1-877-943-7937) twenty-four hours a day, seven days a week.

How do I redeem for gifts?

Redeeming your PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS points for gifts and gift cards is just as easy. Simply compare the total points you've accumulated with the number needed for the item(s) you want. If you have enough points, go ahead and redeem. If you need assistance, call our live PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS Service Center toll free at 1-877-943-RWDS (1-877-943-7937). Our reward specialist will take your order and you will receive your item(s) within 2-4 weeks.

How do I redeem for cash back?
PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUSpoints can also be redeemed for cash back. You may choose this redemption option from the online catalog. If you need assistance, call our live PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS Service Center toll free at 1-877-943-RWDS (1-877-943-7937). Once your redemption has been processed, a credit will be posted to your PrimeTrust Financial Federal Credit Union Visa® Debit Card account.

Can my PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS points be combined with points earned on other programs?

Points may not be combined with, or transferred to, other reward programs.

Do PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS points expire?

They're good for three (3) years from the month they're earned. So there's plenty of time (and ways) to use your points.

Are PrimeTrust Financial Federal Credit Union Visa® Debit Card RewardsPLUS points transferable?

Points are not transferable.


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