Home | Q & A | Contact Us

Q & A

What is RedwoodRewards Plus?

It's a unique program that rewards you for using your Redwood Credit Union Visa® debit or credit card.

What makes RedwoodRewards Plus different from "frequent flier" programs?

Unlike typical frequent flier programs, your points are good for absolutely anything. You can book either through your preferred travel agency, direct with travel providers, or on the internet. Any airline… Any hotel or resort… Any train trip… Any cruise line… Any rental car… YOU NAME IT!

What if I don't want to travel?
There are many options to choose from! You can redeem your points for gifts and gift cards by visiting our online catalog, just to name a few.

How do I earn points?

You earn one point for every two U.S. dollars ($2) spent on eligible Redwood Credit Union Visa® debit card non-PIN purchases and you earn one point for every one U.S. dollar ($1) spent on eligible Redwood Credit Union Visa® credit card purchases. We keep track of all the points you've earned and provide you with a quarterly RedwoodRewards Plus statement.

How do I earn bonus points?

Visit the Earning Points page for additional bonus point opportunities that may be available to you.

When can I redeem points?

You can redeem points any time and can redeem as few as 750 points for downloadable rewards.

How do I redeem for travel?

Redeeming your points for travel is easy. Simply visit our Travel Resource Center to apply your points to pay for all or part of your trip. Call 1-800-932-9894 to speak with a Travel Specialist to book your trip. Our Travel Resource Center Specialists will help you plan your trip or vacation – everything from your flight to unique vacation adventures.

How do I redeem for gifts?

Redeeming your RedwoodRewards Plus points for gifts and gift cards is just as easy. Simply compare the total points you've accumulated with the number needed for the item(s) you want. If you have enough points, go ahead and redeem. If you need assistance, call our live RedwoodRewards Plus Service Center toll free at 1-877-532-7785. Our reward specialist will take your order and you will receive your item(s) within 2-4 weeks.

Can my RedwoodRewards Plus points be combined with points earned on other programs?

Points may not be combined with, or transferred to, other reward programs.

Do RedwoodRewards Plus points expire?

They're good for four years from the month they're earned. So there's plenty of time (and ways) to use your points.

Are RedwoodRewards Plus points transferable?

Points are not transferable.

What if I close my account? Can I still redeem my points?

The RedwoodRewards Plus program is a benefit of Redwood Credit Union (RCU) Membership. If the account is closed by either you or RCU for any reason, all points that were accumulated, but unused, will be forfeited immediately.


My Account | Shopping | Use Points | About the Program | Contact Us
© 2014 RewardsNOW, Inc. All rights reserved.