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Q & A

What is Ralphs® rewards plus?
It’s a unique program that rewards you for using your enrolled credit or debit card.

What makes Ralphs® rewards plus different from “frequent flier” programs?
Unlike typical frequent flier programs, your points are good for absolutely anything. You can book either through your preferred travel agency, direct with travel providers, or on the Internet. Any airline…any hotel or resort…any train trip…any cruise line…any rental car… YOU NAME IT!

What if I don’t want to travel?
You can redeem your points for gifts and gift cards from your program brochure, or by viewing the online catalog. Or watch your Ralphs® rewards plus statements for our special “Bonus Awards.”

How do I earn points?
You earn one point for every dollar spent on eligible credit card purchases and one point for every two dollars spent on eligible debit card purchases. We keep track of all the points you’ve earned and provide you with a quarterly Ralphs® rewards plus statement and monthly e-statement.

When can I redeem points?
You can redeem points any time and can redeem as few as 750 points.

How do I redeem points for travel?
Redeeming your points for travel is easy. Simply use our airline booking engine, explore U-Choose to apply your points to pay for all or part of your trip, or take advantage of one of our Travel Packages. If you need assistance, call our Service Center toll-free at 1-888-853-9523 24 hours a day, seven days a week.

What if I already took a trip? Can I still get value from my points?
You can redeem your points for a Travel Rebate Certificate or call the Ralphs® rewards plus Service Center to have one mailed to you. Return the completed Travel Rebate Certificate along with your receipt(s) from travel, and we will issue your credit! For every 5,000 points you request to redeem for travel, you’ll receive a $50.00 credit to your account. It’s that easy!

How do I redeem points for gifts?
Redeeming your Ralphs® rewards plus points for merchandise and gift cards is just as easy. Simply compare the total points you’ve accumulated with the number needed for the item(s) you want. If you have enough points, go ahead and redeem. If you need assistance, call our Service Center toll-free at 1-888-853-9523. Our Rewards Specialist will take your order, and you will receive your item(s) within 2-4 weeks.

Can my Ralphs® rewards plus points be combined with points earned on other programs?
Points may not be combined with, or transferred to, other award programs.

Do Ralphs® rewards plus points expire?
They’re good for three (3) years from the year they’re earned. So there’s plenty of time (and ways) to use your points.

Are Ralphs® rewards plus points transferable?
Points are not transferable.

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