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Program Rules

  • TravelFree Rewards Points accrue at a rate of one point for each dollar of net retail purchases with your Dow Chemical Employees Credit Union (DCECU) Visa Gold Card. You may earn a maximum of 35,000 points annually. Points do not accumulate on cash advances, convenience checks, balance transfers, fees or adjustments. When merchandise purchased with your DCECU Visa Gold Card is returned, the account credit will result in a reduction of points.
  • Accounts that are past due or over established credit limits, or otherwise not in good standing as determined by DCECU will not be permitted to redeem points or receive credit. If your DCECU Visa Gold Card is closed, all TravelFree Rewards Points will be forfeited.
  • TravelFree Rewards Points can be redeemed in increments of 5,000 points (value $50) for travel accommodations and services.  Point redemption levels for all items can be found in the online catalog.
  • For travel redemptions, you can download a TravelFree Rewards Certificate from the Travel page. By following the instructions on the Certificate, you can receive credit to your DCECU Visa Gold Card account. If you need assistance you may redeem your points by calling the toll-free number 1-877-33AWARD (1-877-332-9273).
  • TravelFree Rewards Certificates may be applied toward any travel accommodations or services purchased with your DCECU Visa Gold Card. Usage is limited to the holder(s) identified on the Certificate. Certificates have no cash value and no cash refunds or credits will be given if the value of the travel service is less than the value of the Certificate. DCECU assumes no liability for dollars paid by account holder over and above the reward value redeemed.
  • Points earned on your DCECU Visa Gold Card will appear on your monthly online statement or quarterly printed statement. You may request to receive an e-statement notification when your online statement is updated by visiting the My Preferences page. Additional points may be awarded for selecting this option.
  • TravelFree Rewards Points will accumulate over five calendar years, and if points are not redeemed within that five-year period, they will be forfeited.
  • TravelFree Rewards Points from more than one account cannot be transferred or combined for redemption purposes. TravelFree Rewards Points are not transferable to other frequent traveler or merchandise programs.
  • TravelFree Rewards Points can be used to order merchandise and gift cards in the online catalog. The website is updated periodically and items from prior website listings cannot be ordered. You may select merchandise from any level as long as you have the necessary number of TravelFree Rewards Points posted to your account. You may check your available TravelFree Rewards Points at any time by visiting the My Account page. If you need assistance, call the toll-free number, 1-877-33AWARD (1-877-332-9273).
  • UPS or Parcel Post will usually deliver your gift within 2-4 weeks. Shipments cannot be made to a post office box, APO address or outside the 50 United States.
  • If an item arrives in damaged condition, you may return it for a replacement. Please contact 1-800-240-4814 x203 for a return authorization. Item(s) must be returned within 30 days of receipt in the original packaging. For returns of items that are not damaged, please contact the TravelFree Rewards Service Center. Return shipping charges will be paid by the participant. There is a $30 restocking fee. Item(s) must be returned within 30 days of receipt, unused and in the original packaging. Gift cards and Codes cannot be returned for any reason.
  • DCECU is not responsible for inaccuracies in point accrual due to lost Certificates, or any loss incurred that may arise in connection with the use of these services. DCECU is not responsible for the performance by any common carrier and assumes no liability in such event for lost tickets.
  • Any and all taxes on accommodations, travel services, or merchandise in connection with the TravelFree Rewards Program are the responsibility of the cardholder.
  • This Program is void where prohibited by federal, state, or local law. DCECU reserves the right to alter, change or terminate the TravelFree Rewards Program at any time with or without notice. DCECU also reserves the right to disqualify individual account holders who violate the Program Rules.

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