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Q & A

What is CB Rewards?
It is a unique program that rewards you for being a Central Bank customer. When you use your Central Bank Visa® Credit Card and Visa® Debit Card you earn points towards merchandise, travel, gift cards, etc.

How do I earn points?
You earn one point for every dollar spent on eligible Central Bank Visa® Credit Card purchases, one point for every two dollars spent on eligible Central Bank Visa® Debit Card non-PIN purchases, and one point for every five dollars spent on eligible Central Bank Visa® Debit Card purchases using your PIN. We keep track of all the points you've earned and provide you with a monthly CB Rewards e-statement and an annual printed statement.

When can I redeem points?
You can redeem points any time, day or night, and can redeem with as few as 750 points.

How do I redeem for travel?
We offer easy ways to redeem your points for travel. Simply go to the Travel Resource Center to book online or speak with our travel agency. If you need assistance, call our live CB Rewards Service Center toll-free at 1-877-8CB-RWDS (877-822-7937) twenty-four hours a day, seven days a week.

How do I redeem for gifts?
Redeeming your CB Rewards points for gifts and gift cards is just as easy. Simply compare the total points you've accumulated with the number needed for the item(s) you want. If you have enough points, go ahead and redeem. You will receive your item(s) within 2-4 weeks. If you need assistance, call our live CB Rewards Service Center toll free at 1-877-8CB-RWDS (877-822-7937).

Can my CB Rewards points be combined with points earned on other programs?
Points may not be combined with, or transferred to, other reward programs.

Do CB Rewards points expire?
They're good for three (3) years from the month they're earned. So there's still plenty of time (and ways) to use your points.


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