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Q & A

What is Callaway Bank Rewards?
Callaway Bank Rewards is our way of saying "Thank You" for your business. It's a unique program that rewards you with points for your entire relationship with The Callaway Bank whether you save or borrow or use your Callaway Bank Visa® Check Card.

How much does it cost to participate?
There is no fee to enroll in Callaway Bank Rewards; you only need a checking account with a Callaway Bank Visa® Check Card.

Do businesses qualify to participate?
Absolutely! Businesses just need to have a checking account with a Callaway Bank Visa® Business Check Card in order to earn rewards.

Where can I see all of my gift options?
The program brochure lists a wide variety of gift options from which to choose. However there are too many to keep in print so a better option is to view all of them online.

How do I earn points?
Simple! Just keep using your Callaway Bank Visa® Check Card for all purchases. You earn one point for every four dollars ($4) you spend using your Callaway Bank Visa® Check Card whether you sign for the purchase or use your PIN. You can also earn points for online banking, when you sign for a loan, or refer a new customer! Visit the Earning Points page or speak with a bank representative for a complete list of how you can earn rewards.

How often are my points updated?
Points are credited to your account monthly, so it may take up to 45 days for points to be applied to your account. You will receive a quarterly mailed paper statement or may choose to receive a monthly Callaway Bank Rewards eStatement notification by visiting the My Account page.

How can I check my point total?
Your point summary is available 24 hours a day, 7 days a week. You can check your points on the
My Account page or by calling Callaway Bank Rewards Service Center at 573-592-6399, 573-447-5415 or 877-446-RWDS (877-446-7937).

When can I redeem points?
You can redeem points any time starting with as few as 750 points.

How do I redeem points for travel?
We offer easy ways to redeem your points for travel. Simply go to the website and use our Travel Resource Center to book online or speak with our travel agency. If you don't have web access, call our Service Center toll-free at 877-446-RWDS (7937) 24 hours a day, 7 days a week.

How do I redeem points for gifts, gift cards, and downloadable music, and books?
Redeeming your Callaway Bank Rewards points is easy. Simply compare the total points you've accumulated with the number needed for the item(s) you want. If you have enough points, go ahead and redeem. If you need assistance, call our Callaway Bank Rewards Service Center toll free at 573-592-6399, 573-447-5415 or 877-446-RWDS (877-446-7937). Our Rewards specialist will take your order and you will receive your item(s) within 2-4 weeks.

Can my Callaway Bank Rewards points be combined with points earned on other programs?
Points may not be combined with, or transferred to, other reward programs.

Do Callaway Bank Rewards points expire?
Points are good for three (3) years from the month they're earned. So there's plenty of time (and ways) to use your points.

Are Callaway Bank Rewards points transferable?
Sorry, but points are not transferable.

Why is there a reduction of points?
If you returned a purchase with your Visa® Check Card, the points are removed from your account which will result in a reduction of your points. In rare instances, it could actually give you a negative point balance.

Why can't I access my account online?
If your rewards account is less than 60 days old, you may have to wait a brief period to get into the system. If your account is more than 60 days old and you are still having difficulty, please call our Callaway Bank Rewards Service Center at 573-592-6399, 573-447-5415 or 877-446-RWDS (877-446-7937).

Who do I call for more information?
Please call our Callaway Bank Rewards Service Center at 573-592-6399, 573-447-5415 or 877-446-RWDS (877-446-7937) – our representatives are available 24 hours a day – 365 days a year.


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