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Program Rules

The CO-OP Member Rewards Service Center can be reached by calling 877-COOPMEMBER (877.266.7636). The Service Center is available 24 hours a day, 7 days a week.

CO-OP Member Rewards points accrue at a rate of one (1) point for every two U.S. dollars ($2) of net retail purchases made with your participating ActorCash VISAŽ Check Card or VISAŽ Platinum Credit Card. Unless otherwise specified, you can earn up to 50,000 points annually.

Points do not accumulate on cash advances, convenience checks, balance transfers, or ATM withdrawals, except as otherwise permitted in special promotional offers. You also don't earn points on any fees, including ATM fees, and card-related charges posted to an enrolled card account including late fees, over-limit fees, annual fees, and finance charges as outlined in the applicable Cardholder Agreement. You cannot earn points on tax payments or any unauthorized charges or transactions. When merchandise purchased with your enrolled card is returned, your points will be reduced by the point value of the return.

ActorsFCU may elect, from time to time, to reward CO-OP Member Rewards points for using additional products and services of the Credit Union. Notifications of these point-earning opportunities will appear on your monthly eStatement, on the Earning Points page, or by calling the service center.

All accounts that are past due or over established limits will not be permitted to redeem points or receive credit. If your account is closed, all CO-OP Member Rewards points will be forfeited.

Point redemption levels can be found in the online catalog. Most gift card rewards are only available online and cannot be obtained through the Service Center phone line.

To redeem your points for travel, visit the Travel Resource Center or call the Service Center. You can redeem your points for a flight via our Online Booking Engine, or for a travel package. Restrictions may apply; see website or call for details.

Travel Rebate Certificates are valid for one year from the issue date. Certificates have no cash value and no cash refunds or credits will be given if the value of the travel service is less than the value of the Certificate. The issuer assumes no liability for dollars paid by the account holder over and above the reward value redeemed.

CO-OP Member Rewards points can be used to order merchandise and gift cards described on the website. The website is updated periodically and sometimes items from prior website listings may not be available to order. You may select merchandise from any level as long as you have the necessary number of points posted to your account.

CO-OP Member Rewards point requirements are subject to change from time to time and items may be substituted at any time. Should an item be discontinued, it will be replaced with merchandise of equal or greater value or you will be advised so that you can make an alternate selection. UPS or Parcel Post will usually deliver your merchandise within two to four weeks. Shipments cannot be made to a post office box, APO address, or outside the 50 United States.

If an item arrives in damaged condition, you may return it for a replacement. Please contact 800.240.4814, ext. 203, for a return authorization. Item(s) must be returned within 30 days of receipt in the original packaging. For returns of items that are not damaged, please contact the CO-OP Member Rewards Service Center. Return shipping charges will be paid by the participant. There is a $30 restocking fee. Item(s) must be returned within 30 days of receipt, unused, and in the original packaging. Gift Cards and codes cannot be returned for any reason. For more information, please call the CO-OP Member Rewards Service Center.

Points have no cash value. Points and rewards are not considered your property and are generally not transferable upon death, as part of a legal settlement, or as part of a domestic relations issue.

CO-OP Member Rewards points may be combined for your personal participating ActorsFCU VISAŽ Check Card or VISAŽ Platinum Credit Card accounts into one rewards account for redemption purposes. However, points from other rewards accounts cannot be transferred or combined. CO-OP Member Rewards points are not transferable to other frequent traveler or merchandise programs.

ActorsFCU is not responsible for inaccuracies in point accrual due to computer error, late or incorrect data submissions, lost Certificates, or any loss incurred that may arise in connection with the use of these services. ActorsFCU is not responsible for the performance by any merchant, service provider, or common carrier.

Any and all taxes and gratuities on points, accommodations, or services in connection with the CO-OP Member Rewards Program will be the responsibility of the cardholder.

This Program is void where prohibited by federal, state, or local law. ActorsFCU reserves the right to alter, change, or terminate the CO-OP Member Rewards Program at any time with or without notice. The Issuer also reserves the right to disqualify individual account holders who violate the Program Rules.

You agree to hold CO-OP Network totally harmless if ActorsFCU fails to meet its contractual and other obligations to you which results in the Program being interrupted or terminated prior to you having the opportunity to redeem your points. Also, you agree to hold CO-OP Network and ActorsFCU harmless if a vendor files for bankruptcy, or otherwise goes out of business, after you have redeemed your points for a reward from the vendor but before you are able to use the reward.

Your use of your account following receipt of these Rules will indicate your agreement to these Rules.


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