The CO-OP Member Rewards Service Center can be reached by calling 877-COOPMEMBER
(877.266.7636). The Service Center is available 24 hours a day, 7 days a week.
CO-OP Member Rewards points accrue at a rate of one (1) point for every two
U.S. dollars ($2) of net retail purchases made with your participating ActorCash
VISA® Check Card or VISA® Platinum Credit Card. Unless otherwise specified, you
can earn up to 50,000 points annually.
Points do not accumulate on cash advances, convenience checks, balance transfers,
or ATM withdrawals, except as otherwise permitted in special promotional offers.
You also don’t earn points on any fees, including ATM fees, and card-related charges
posted to an enrolled card account including late fees, over-limit fees, annual
fees, and finance charges as outlined in the applicable Cardholder Agreement. You
cannot earn points on tax payments or any unauthorized charges or transactions.
When merchandise purchased with your enrolled card is returned, your points will
be reduced by the point value of the return.
ActorsFCU may elect, from time to time, to reward CO-OP Member Rewards points
for using additional products and services of the Credit Union. Notifications of
these point-earning opportunities will appear on your monthly
eStatement, on the Earning Points
page, or by calling the service center.
All accounts that are past due or over established limits will not be permitted
to redeem points or receive credit. If your account is closed, all CO-OP Member
Rewards points will be forfeited.
Point redemption levels can be found in the online catalog.
Most gift card rewards are only available online and
cannot be obtained through the Service Center phone line.
To redeem your points for travel, visit the Travel Resource
Center or call the Service Center. You can redeem your points for a flight via
our Online Booking Engine, for a Travel Rebate Certificate, or for a travel package.
Restrictions may apply; see website or call for details.
CO-OP Member Rewards Travel Rebate Certificates
must be redeemed in increments of 2,500 points. Travel Certificates may be applied
toward any travel accommodations or services, except food or fuel. Usage is limited
to the account holder(s) identified on the Certificate. Certificates have no cash
value and no cash refunds or credits will be given if the value of the travel service
is less than the value of the Certificate. The issuer assumes no liability for dollars
paid by the account holder over and above the reward value redeemed.
CO-OP Member Rewards points can be used to order merchandise
and gift cards described on the website. The website
is updated periodically and sometimes items from prior website listings may not
be available to order. You may select merchandise from any level as long as you
have the necessary number of points posted to your account.
CO-OP Member Rewards point requirements are subject to change from time to time
and items may be substituted at any time. Should an item be discontinued, it will
be replaced with merchandise of equal or greater value or you will be advised so
that you can make an alternate selection. UPS or Parcel Post will usually deliver
your merchandise within two to four weeks. Shipments cannot be made to a post office
box, APO address, or outside the 50 United States.
If an item arrives in damaged condition, you may return it for a replacement.
Please contact 800.240.4814, ext. 203, for a return authorization. Item(s) must
be returned within 30 days of receipt in the original packaging. For returns of
items that are not damaged, please contact the CO-OP Member Rewards Service Center.
Return shipping charges will be paid by the participant. There is a $30 restocking
fee. Item(s) must be returned within 30 days of receipt, unused, and in the original
packaging. Gift Cards and codes cannot be returned for any reason. For more information,
please call the CO-OP Member Rewards Service Center.
Points have no cash value. Points and rewards are not considered your property
and are generally not transferable upon death, as part of a legal settlement, or
as part of a domestic relations issue.
CO-OP Member Rewards points may be combined for your personal participating
ActorsFCU VISA® Check Card or VISA® Platinum Credit Card accounts into one rewards
account for redemption purposes. However, points from other rewards accounts cannot
be transferred or combined. CO-OP Member Rewards points are not transferable to
other frequent traveler or merchandise programs.
ActorsFCU is not responsible for inaccuracies in point accrual due to computer
error, late or incorrect data submissions, lost Certificates, or any loss incurred
that may arise in connection with the use of these services. ActorsFCU is not responsible
for the performance by any merchant, service provider, or common carrier.
Any and all taxes and gratuities on points, accommodations, or services in connection
with the CO-OP Member Rewards Program will be the responsibility of the cardholder.
This Program is void where prohibited by federal, state, or local law. ActorsFCU
reserves the right to alter, change, or terminate the CO-OP Member Rewards Program
at any time with or without notice. The Issuer also reserves the right to disqualify
individual account holders who violate the Program Rules.
You agree to hold CO-OP Network totally harmless if ActorsFCU fails to meet
its contractual and other obligations to you which results in the Program being
interrupted or terminated prior to you having the opportunity to redeem your points.
Also, you agree to hold CO-OP Network and ActorsFCU harmless if a vendor files for
bankruptcy, or otherwise goes out of business, after you have redeemed your points
for a reward from the vendor but before you are able to use the reward.
Your use of your account following receipt of these Rules will indicate your
agreement to these Rules.